Return & Refund Policy
1) Returning damaged / defective items:
When a product is damaged or has a defect, the return process can often be expedited by providing a digital image of the damage or defect (along with a clear description of the problem) in an email to our customer support team at Support@artigram.me.
In many cases, action (in the form of replacement, refund, or account credit) can be taken as soon as substantiation of the claim has been provided by the customer.
If the damage/defect cannot be verified over the phone or via email, you may be required to return the item to Artigram for inspection before a determination can be made as to the state of the product.
2) Who covers the return shipping cost?
Artigram will provide a prepaid shipping label for returning a product, in cases where items have arrived in damaged condition or are confirmed by an Artigram representative to be defective.
In all other cases, the customer is responsible for any shipping costs they may incur when returning items.
Under no circumstance will Artigram reimburse (or provide credit) for return shipping costs incurred by the customer. If a product is damaged or defective, the recipient must communicate with Artigram support as to how the return should be handled prior to shipping the items back to Artigram.
3) How to return an item:
Contact Customer Support at Support@artigram.me to request a return.
You must make this request within 30 days of receiving the shipment.
Be sure to specify the reason for the return request in your message and indicate any preference for replacement (whether exchanging for an identical product or selecting an alternate style, size or color), account credit, or a refund.
Please note: Digital images of damaged or defective products must be provided.
4) How the return process usually works:
It usually takes 7-21 days for funds from returning a product to appear in the account used to make the purchase (depending on the processing speed of the bank that issued the funds). If you have requested an exchange in the form of a different size or style, an email will be sent letting you know once the reprint has been initiated.